As transportation network companies continue to change the way Indians travel, the safety of passengers has become a major concern in the light of several incidents of sexual assault, rape, and violence.
Despite adding features such as a safety toolkit and emergency services, neither Uber nor Ola offers a quick and easy way for customers to reach support staff to resolve issues. Now, Uber is looking to change that with the addition of a 24×7 safety helpline to keep its customers in India safe.
The 24X7 safety helpline would be paired with the in-app SOS button already available in the safety toolkit. It will allow riders to connect to law enforcement authorities in case of an emergency.
Uber said that the new safety line will provide riders with the option to get in touch with Uber’s safety team in case of an urgent issue during a trip, such as reporting a co-passenger’s misbehaviour, a dispute with a driver or a break-down.
“At Uber, we are constantly evaluating how to raise safety standards by integrating feedback we receive from riders on how they would like to communicate with us. Based on this, we are excited to launch the 24×7 safety helpline today. All our riders will now be able to access this helpline, any time of the day or night, should they need urgent assistance during their trip”, said Pavan Vaish, head of central operations (rides), Uber India and South Asia.