Serious Bug On Truecaller Pay Created UPI Accounts Without Consent; Company Rolls Back Update

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In a surprising start to the day, a Truecaller user received an SMS from ICICI Bank saying that his application for UPI has been started. That’s without wanting to register for any such linking, and with no ICICI Bank account, all thanks to a Truecaller app update.

Taking it to Twitter, Dheeraj Kumar said that Truecaller had registered him for UPI without his consent. And he was not alone. Several other Truecaller users expressed a similar concern as they were registered for UPI on Truecaller without consent.

A tweet further said that the latest Android version 10.41.6 of Truecaller app automatically sends an SMS from the SIM used to register for a UPI bank account to Truecaller Pay without consent, the moment the latest version of the app was installed.

Kumar filed a complaint with the National Payments Corporation of India (NPCI). The NPCI team got in touch with Kumar and said that their tech team is investigating how this happened.

Later, Truecaller Pay head Sony Joy tweeted to Kumar saying, “It was an unfortunate incident of a technical bug going past our testing process. The build was rolled out within a couple of hours from when the concerns first started surfacing. Affected users are being deregistered from the service as we speak and will be completed by EOD.”

“We have discovered a bug in the latest update of Truecaller that affected the payments feature, which automatically triggered a registration post updating to the version. This was a bug and we have discontinued this version of the app so no other users will be affected. We’re sorry about this version not passing our quality standards. We’ve taken quick steps to fix the issue, and already rolled out a fix in a new version,” Trucalled said in a media statement.

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