A hoteliers’ collective in Bengaluru has written a complaint to City Police Commissioner Bhaskar Rao to probe hotel chain OYO Hotels and Homes. The letter alleging cheating was sent after some members of the Bruhat Bengaluru Hotels Association met Additional Commissioner of Police, East S Murugan on September 12 on the same issue.
Speaking to the press, the association president PC Rao said, “There are many issues with OYO. Many of our association members have moved out of their service but still, we have not got our payments. In some cases, there are delayed payments and in some cases, there have been no payments at all.”
He added, “While there is an agreement of not renting out rooms less than Rs 1,000 for a day with many hotels, they have not honoured it and neither have they compensated the hotel owners. Since there are many cases we wanted the Commissioner to probe.”
The association claims in the recent months, 100 member hotels have logged out of OYO and said the pattern is similar across the state.
However, OYO claims no formal complaint was made.
“While vested interest groups are creating unnecessary public uproar to sensationalize the matter, real OYO asset owners that are facing issues, if any, are reaching out to find solutions and get back to running the business. They are focused on finding ways to improve customer experience and thereby their occupancy and profitability,” a company spokesperson said.
OYO further added, “As always, we continue to engage with our asset owners, as for vested interest groups such as this, we would like to request them to focus on driving the next wave of growth in the hospitality industry, by having a long term view of situations as against sensationalizing matters to defame a brand that has been built over the years with the hard work of thousands of young OYOpreneurs, asset owners and millions of customers.”