Google Apologises for Adding Outdated UIDAI Helpline Number

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Technology giant Google has taken the responsibility for wrongly adding the UIDAI (Unique Identification Authority of India) helpline number in the contact list of users and apologised for causing the trouble.

The problem began when French security expert Elliot Alderson aksed his Twitter follows if they had UIDAI helpline number in their contact list by default. Soon after social media went abuzz with people checking their phones to find UIDAI’s helpline number— 18003001947—pre-saved on their devices without their knowledge.

In its response to the frenzy, Google has stepped up to say that the addition of UIDAI’s outdated helpline number to the contact list of Android phone users is not a situation of an unauthorised access of users’ devices and users can manually delete the number from their devices.

According to reports, Google has conducted an internal review which revealed that in 2014, the then UIDAI helpline number and the 112 distress helpline number were inadvertently coded into the SetUp wizard of the Android release given to original equipment manufacturers (OEMs) for use in India and has remained there since.

“We are sorry for any concern that this might have caused and would like to assure everyone that this is not a situation of an unauthorised access on their Android devices. Users can manually delete the number from their devices,” said a Google spokesperson.

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